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Motorfocus Diecast Models :: Help zone

Help zone

Terms & Conditions
Exchange Policy
If you are not completely satisfied with any of our products we will be happy to exchange the item or issue a refund, providing the policy below is satisfied:

- Notification of exchanges must be made via Email, and returned within 7 days. No claims are acknowledged after this time
- Remember, we do not refund if you simply change your mind
- Items have not been damaged in any way
- It is returned in original undamaged packaging
- The item has not been changed or altered at all
- Item is returned with original receipt details
- Exchanges will be processed depending on stock availability

Delivery costs are not included in exchanges, these are the responsibility of the purchaser

Guarantee: We take pride in our service and our aim is to provide an enjoyable time shopping on our website. If for any reason you are dissatisfied, please contact us.

Gift Certficates: Gift Certificates are the perfect solution when you just canít find the right gift or you are short of time.

Gift Certificates make a perfect present for friends, family, and business associates.

At Motorfocus you have the option to buy Gift Certificates from the minimum amount of AUD 10.00 (and at AUD 10.00 denominations).

You can add that special message too, and you also have the option to send the Gift Certificate via Email, or if you choose to send it via Mail, we are more than happy to post it for you with no extra cost.

Please note, Gift Certificate will expire three months from the issue date.

Pre Orders:
Orders for multiples of the same model are subject to availability at release date. It is our intention that as many customers recieve opportunity to get one model at release.

No payment is required until model has arrived instore ready for shipping.  

Customers who cancel orders at release regularly will have all orders cancelled.

Collector Club Membership:
Valid for 12 months

Membership benefits may change and customers will be notified.

- Recieve 5% discount on purchases
- Free newsletter via email
- Special offers
- Priority ordering of new releases

Discount available on all stock on website and instore excluding sale and consignment items.

All sales are subject to availability.

Motorfocus reserves the right to cancel membership, and refund cost at any time.

Motorfocus reserves the right to allow/disallow membership to any person or organisation.

Motorfocus terms and conditions are subject to change without notice.

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